Privacy Policy

1. Information We Collect

We collect information you provide directly and information generated when you use TRULYA.

Information you provide:

• Account details — name, email address, password
• Profile information — phone number, avatar photo
• Business information — company name, address, category, website, social links
• Reviews and ratings you submit
• Messages sent through our contact form
• Verification documents (business registration, certificates)

Information collected automatically:

• IP address and device information
• Browser type and language preference
• Pages visited and actions taken on the platform
• Referring website or search query

Information from third parties:

• If you sign in with Google or Microsoft, we receive your name, email, and profile picture from those services
• Business data from Google Places API (ratings, location, hours)

2. How We Use Your Information

• Create and manage your account
• Display your reviews and profile on the platform
• Verify business listings and process verification requests
• Send transactional emails (account confirmation, dispute updates)
• Detect and prevent fraud, spam, and policy violations
• Improve our services through aggregate usage analysis
• Respond to your support requests
• Comply with legal obligations

We do not use your data for targeted advertising or sell it to marketers.

3. Information Sharing

We do not sell your personal information. We share it only in the following limited circumstances:

• Publicly visible content: Reviews, ratings, and business profiles you submit are visible to all users of TRULYA.
• Service providers: We use trusted third-party services (hosting, email delivery, analytics) who process data only on our behalf and are bound by confidentiality agreements.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of our users.
• Business transfers: In the event of a merger or acquisition, your data may be transferred as part of that transaction.

4. Cookies & Tracking

TRULYA uses cookies and similar technologies to:

• Keep you logged in between sessions
• Remember your language preference (EN / ខ្មែរ)
• Understand how users navigate the platform (aggregate analytics)

We do not use third-party advertising cookies. You can disable cookies in your browser settings, but some features (such as staying logged in) may not work correctly.

5. Data Security

We implement industry-standard security measures including:

• HTTPS encryption for all data in transit
• Bcrypt hashing for passwords (we never store plain-text passwords)
• Access controls limiting who can view personal data
• Regular security reviews

No system is completely secure. If you believe your account has been compromised, please contact us immediately.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. When you delete your account:

• Your profile and personal details are removed within 30 days
• Reviews you submitted are anonymised and may remain on the platform
• We may retain certain data for legal compliance purposes for up to 7 years

7. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — update inaccurate or incomplete data via your Profile
• Deletion — request deletion of your account and personal data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to certain processing activities

To exercise any of these rights, contact us. We will respond within 30 days.

8. Children's Privacy

TRULYA is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users by email and post the updated policy on this page with a new "Last updated" date. Continued use of TRULYA after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data: